Emails

Sharing Email Folders

You can share email folders with other users in your account.

This is particularly useful if several users need to share a common group of emails. e.g. Support emails

Only users with Email Administration capability can set up Shared Email Folders and control who has access to them.

To create a Shared Email Folder:

  • Log on using a Username that has Email Administration capability.

  • In the Emails window, click the Tools > Email Admin menu option.

  • In the Email Admin window, click the New button.

  • In the Shared Folder window, enter the Folder Name.

    Note: The default access setting is that all users will have read/write access to the shared folder. If you want to restrict access then follow the next step..

  • Click the Permissions  tab.

  • Click the Apply security permissions to this Shared Email Folder checkbox.

  • Move users from the 'Available' list to either the 'Read and Write' list or the 'Read Only' list. You can either select the users and use the move arrows or you can use 'drag & drop'.

  • Click the OK button to close the window.


Tip

You can use the Inbox Rules to 'drive' incoming emails to a shared folder by entering the email address in the 'Text to look for' condition and checking the Recipients checkbox.