Troubleshooting

Known Problems

Problem Solution
Outlook Sync produces duplicates

Each time you create a new sync 'partnership' you could produce duplicates.

The purpose of the partnership is to remember what's been synced. When you delete a partnership, the application forgets which appointments and contacts have previously been synced with Outlook.

When a new partnership is added, all existing entries will be synced afresh. So when the sync program encounters entries in Outlook it doesn't know that they were previously synced and it does them again, producing duplicate entries in the application. The same happens in the opposite direction if you sync from the application to Outlook.

If you get duplicates you should delete them manually from both systems


Diary appointments appear to move to different times

Check that the date & time zone settings are correct on all PCs used to access the diary.

If one PC has the wrong date & time then appointments entered via that PC will appear at different times when viewed from another PC. The appointments will appear to move by the amount of the time zone difference.

If a diary is being accessed by users in different time zones then you will need to configure a specific time zone for the diary. i.e. Specify the time zone in which you want the diary to operate. See Setting the time zone for a diary