Frequently Asked Questions
What's the difference between the Windows
Desktop version and the Web Browser version?
The Windows Desktop version is the version you install on
your PC. You can install it on as many PCs as you like. The
Web Browser version doesn't need installing and is accessed
via your web browser. e.g. Internet Explorer
The Windows version is rich in functionality
and should be your preferred method of use. You start the Windows version
by double-clicking the icon on your desktop. The Admin functionality can only
be accessed from the Windows version.
The Web Browser version can be used from any PC connected to the internet.
It only has basic functionality but it does allow you to connect from anywhere
in the world without installing the software. To log on via a web browser go to
www.myoffice.net and click
the 'Web Browser Login' menu option.
What is the .NET Framework?
The .NET Framework is a component of the Microsoft Windows® operating system
used to build and run Windows-based applications.
The Windows Desktop version of MyOffice is a Microsoft Windows .NET
application that runs on your PC and connects via the internet to the MyOffice
web servers.
In order to use the Windows version you will need the Microsoft.NET Framework
in addition to the MyOffice application. On newer PCs you will find that they
come shipped with the .NET Framework. On older PCs you will be guided through
the installation of the Framework when you install MyOffice.
I need to install the application on several PCs. Do I have to download
and install on each PC or is there a quicker way?
There's a quicker way. The largest part of the download is Microsoft's.NET
Framework. You can download this once and copy it to other PCs.
After copying, remember to double-click the file to install it.
The file is called: dotnetfx.exe - Microsoft's.NET Framework
The MyOffice application is quicker to download and install and should
be downloaded in the normal way from www.myoffice.net. This ensures that you
always download the latest version.
How do I have the other members of my team log in to my account?
You need to set them up as users within your account,
have them install the software, and then log in using the usernames and
passwords you set up for them.
You may already have set up additional users. When you sign
up for the 30 day free trial you are given the opportunity to
enter up to 5 users at that stage. If you need more users click
on Tools > User Admin and add the users.
To
install the software go to
www.myoffice.net and click on the 'Downloads' link. Follow
the instructions to download and install MyOffice. You
can install the software on as many PC's as you like.
See 'Help > Account Administration > Setting up a new user'
for further details.
I've just added some more diaries and I can't see them in the diary tree view
on the left hand side of the diary window
You may have added some users and you're expecting to see diaries for these users.
Users and Diaries are different entities and are set up seperately. Diaries are
not automatically created for each user you set up. To add diaries click
on Tools > Diary Admin.
If you still can't see the diaries it will be because you haven't set the diary access
permissions correctly. The default setting is that all users can see all diaries. If you
choose to apply security to control which users see the diary you need to ensure that the user
you are logged on as appears in the 'read/write' or 'read only' section of the permissions window.
Click on Tools > Diary Admin and edit the permissions for the relevant diary, giving yourself access.
See 'Help > Account Administration > Giving users access to a diary'
for further details.
Can two people access the same diary from two
different offices at the same time? If so, how?
Yes, MyOffice allows more than one user to access the same
appointment at the same time.
First of all you need to set up
the users. You may already have done this when you set up the
free trial. If not, click on Tools > User Admin to set them up.
Next you need to install the software on the users' PC's. To
install the software go to
www.myoffice.net and click on the 'Downloads' link. Follow
the instructions to download and install MyOffice. You
can install the software on as many PC's as you like.
Each user can then log on using the username and password
that you set up for them.
In the main Diary window each user will see a list of the
diaries they have access to. The default setting is that all
users have access to all diaries. You can change the diary
access permissions for individual diaries by clicking on Tools >
Diary Admin > Permissions tab.
See 'Help > Account Administration > Giving users access to a diary'
for further details.
Can I run MyOffice on a Mac?
Yes, You can log on to MyOffice using the Web Browser version.
Some users have also reported being able to run MyOffice on a
Mac with Windows XP running under VM fusion software.
Can I use my Hotmail account to send and receive emails via MyOffice?
Yes, but you will need to ask Hotmail to give you POP3 access.
MyOffice requires POP3 access and Hotmail doesn't provide this by default.
Technical Support
If you need technical support please email us at
support@myoffice.net
and include a brief description of the problem.
Telephone
If you'd prefer to phone please call:
+44 (0)870 7606951